snowqert.blogg.se - Oracle help desk number

ORACLE HELP DESK NUMBER SERIES

If you encounter difficulty with any of these numbers, please check with your local telecommunications provider for any special directions for dialing toll-free and international toll-free numbers.

Option 2: If you do not have an SR number and you are looking for Oracle B2C Service Support.

Option 1: If you have an SR number and you are looking for Oracle B2C Service and Co-browse Support.

Please choose carefully so that your call can be routed properly. Upon being connected, you will be given the following options. New Zealand (Oracle B2C Service Technical Support - local access) Japan (Oracle B2C Service Technical Support - local access) UK (Oracle B2C Service Technical Support - local access)Īustralia (Oracle B2C Service Technical Support - local access) To obtain telephone support, use the following regional phone numbers: We will return your call within 30 minutes. If the manager is currently unavailable the engineer will pass you to their voicemail, or take a message to have the manager return your call. When a Technical Support agent answers, ask to speak to the manager on shift. If the agent who is assigned to your Service Request is not available, select the option to speak to the next available agent. To escalate a service request, please call the number listed for your region. Please note, in order to address your issues most efficiently and escalate to another team if necessary, we require that a separate service request be submitted for each issue.

Visit Ask Technical Support to create a Service Request. If your service request is being actively worked by a specific agent, your call will be routed to that agent's desk phone, or voicemail if the agent is unavailable, rather than the general queue. Unfortunately, at this time, these numbers are only to be used to discuss Service Requests that have already been submitted and cannot be used to create SRs. When calling, please have your Service Request reference number ready.

ORACLE HELP DESK NUMBER SERIES

For further information, see the Working Effectively with Support series of documents and videos on the Get Started with Technical Support page.įor our customer's convenience, Oracle B2C Service provides regional Support phone numbers at which to reach the technical support team. Because the security of your sites and data is of the utmost importance, only Designated Support Contacts may contact us by telephone to discuss their organization's SRs. This guide provides many resources regarding lifecycle policies, self-service options, contact management and managing your organization's service requests. The Oracle B2C Service Technical Support Services Guide provides best practices for interacting with our Technical Support team.

Contacting Oracle B2C Service Technical Support